Viva Aerobus Reviews

I had a frustrating experience, and based on how this trip went, I don’t see myself choosing them again anytime soon. Maybe they’re fine on other routes or when everything goes smoothly, but for my situation, it just wasn’t worth the hassle.

At first the price looked reasonable, but once the extra fees started showing up, it added up fast. For what you actually get, it just didn’t feel worth it to me. I also kind of got that “no real person there” feeling, like the experience was a bit impersonal. I’d probably look somewhere else next time.

I was excited when we got there, but that changed fast. The cabin was filthy, and it just made the whole stay feel uncomfortable right away. I kept trying to brush it off and enjoy the trip, but it was hard not to feel frustrated and kind of let down.

I had a really uncomfortable experience on my Viva Aerobus flight because of the cabin crew. Every time someone asked a basic question, they acted like it was a huge inconvenience, and the whole attitude on board just felt cold and dismissive.

What really bothered me was seeing one crew member speak rudely to an older lady who was struggling to lift her bag into the overhead bin. Nobody offered to help, there was no patience at all, and it made me feel like passengers were just being treated as a problem.
I get that it’s a low-cost airline, so I’m not expecting anything fancy, but basic respect should still be the bare minimum. I was upset enough that I plan to raise a complaint with customer service, because this wasn’t just bad service, it made the flight feel stressful and unpleasant. I’d avoid flying with them again if I can.

Yeah... the flight was late again. Not really surprised, but still frustrating when you're just trying to get where you need to go

I tried to book like I normally would, and at first it seemed straightforward. Then it just wouldn’t go through properly, which was really annoying. Maybe it was a glitch or something on my end, I don’t know, but either way it made the whole process more stressful than it needed to be.

I cancelled my flight weeks ago and requested a refund, and I’m still waiting for the money to come back. I get that refunds can take some time, but come on, at this point it feels like nobody is actually looking into it. Every time I contact support, they just tell me to wait a few more days. I don’t think I’m being unreasonable here — I just want my money back. i don’t see myself booking with Viva Aerobus again

I only changed my plan once, and the charge ended up being way higher than I thought it should be. Maybe I’m missing something, but it felt like too much for such a simple change. Has anyone else had this happen?

My flight got canceled at the last minute, the information was all over the place. How are you supposed to plan anything when you’re the one constantly checking for updates? Getting help took way too long, and by the time I figured things out, I’d already lost money on my hotel plans. Frustrating overall. Would I book with them again? Probably not, unless I absolutely had no other option.

These clowns changed my flight and somehow couldn’t be bothered to send a clear notice. I only found out when I got to the airport, and by then it was already too late. Seriously frustrating and completely avoidable.

I tried using the app to check in on my phone, and at first I thought it was just being slow, but actually no, it kept crashing every time. Frustrating when you’re just trying to get checked in quickly.

I called multiple times trying to get my issue fixed, and each time I just got bounced around to different people. There were long waits, the same repeated answers, and no actual solution. I didn’t expect something simple to turn into such a stressful hassle. Really frustrating experience.

I had to check in at the airport and the line was barely moving, which made everything feel way more stressful since I already felt rushed. The staff seemed a bit confused about what they were doing, and then I ended up getting charged extra. Not a great way to start the trip

I tried to check in online twice, and each time the site froze right after I put in all my details. No real error message or explanation, it just kicked me back like nothing happened. Then I ended up having to pay at the airport for something that should’ve been simple to do ahead of time. What made it even more annoying was that the terms seemed to have changed from what I remembered, so it felt like I was stuck paying extra because their system didn’t work

The boarding was a mess. There were no clear lines, the staff seemed confused, and people were just kinda pushing around everywhere. Not a smooth experience at all.. probably the worst boarding I’ve had.

I really regret not reading the reviews before dealing with this company. I reached out to support and got ignored for days, which was incredibly frustrating. It felt like nobody cared or even bothered to respond. Definitely not the experience I was hoping for.

I grabbed some snacks and drinks, but it was disappointing. The snacks tasted kind of old, and the drinks were warm, so it made me question how fresh or well-stocked everything was. Didn’t really feel worth the money.

It looked like a good deal at first, you know... but then the extra fees started popping up for seats, bags, and even really basic stuff. By the time I got to the final total, it was way higher than I expected. it just felt kind of misleading... I don’t think I’d book with them again

The seats were uncomfortable and way too tight. I’m not even that tall, but my knees were pressed up the whole flight, and there was just no room to really relax or... even shift around much. By the time we landed, my back was hurting. If comfort matters to you, I’d probably avoid it

VivaAerobus changed my flight schedule twice... and the last change was at such a terrible time!!! I already had plans booked, so it really messed everything up. When I tried to get answers, nobody could explain much at all?? Support just kept giving me super basic replies, which didn’t help. I even ended up paying extra for transportation because of the new timing. it was really frustrating!!! I’m definitely not flying with them again if I can avoid it...